Upload Mate Privacy Policy

Upload Mate (“the App”) provides file upload functionality (“the Service”) that allows customers to upload files (such as images or documents) when purchasing products from Shopify stores. This Privacy Policy describes how personal information is collected, used, and shared when you install or use the App in connection with your Shopify-supported store.

Personal Information the App Collects

When you install the App, we are automatically able to access certain types of information from your Shopify account, including:

Store information (store name, store URL, email)
Product and variant information (to attach upload fields)
Order information (to associate uploaded files with orders)
Customer information related to orders (name, email, order ID)

Information Collected Independently from Shopify

Additionally, once you have installed the App, we may collect the following types of personal information from you and/or your customers:

Merchant information such as name, email address, and billing details
Customer-uploaded content including images, documents, or other files uploaded as part of an order
Technical information such as IP address, browser type, device information, time zone, and usage data

We collect personal information directly from the relevant individual, through your Shopify account, or using the following technologies:

Cookies: Data files placed on your device that often include an anonymous unique identifier. Learn more at allaboutcookies.org .
Log files: Track actions occurring within the App and collect data such as IP address, browser type, referring/exit pages, and timestamps.
Web beacons, tags, and pixels: Electronic files used to understand how the App is used and to improve performance.

How Do We Use Your Personal Information?

We use the personal information we collect to provide and operate the Service, including:

Enabling file uploads on product pages
Associating uploaded files with Shopify orders
Displaying and managing uploaded files in the merchant dashboard

Additionally, we use this information to:

Communicate with merchants regarding app updates, support, and billing
Optimize and improve the App’s performance and features
Ensure security, prevent abuse, and troubleshoot technical issues

We do not sell personal data or use customer-uploaded files for advertising purposes.

Sharing Your Personal Information

We may share your personal information with trusted third parties only as necessary to operate the App, including:

Cloud storage providers for securely storing uploaded files
Infrastructure and hosting providers
Payment and billing service providers

We may also share personal information to comply with applicable laws and regulations, respond to lawful requests, or protect our legal rights.

Your Rights (European Residents)

If you are a European resident, you have the right to access, correct, update, or request deletion of your personal information. To exercise these rights, please contact us using the details below.

Your information may be transferred outside of Europe, including to the United States or Canada, in order to operate the App.

Data Retention

Customer-uploaded files and related order information are retained only as long as necessary to provide the Service or as configured by the merchant. Merchants may delete uploaded files at any time. Data may also be deleted upon request unless retention is required by law.

Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Email: uploadmateapp@gmail.com
Address:
Machingalakath House
Calicut Airport PO
Malappuram, Kerala 673647
India

UploadMate